What happens after the inspection?
Review how your team presents urgent repairs, deferred work and follow-up, with the customer's choices documented.
Dealership growth starts in the service drive
Make every service visit a better conversation.
Connect repairs, protection, appraisals and vehicle options around what each customer actually needs.
Fix it. Protect it. Buy it. Trade it. Upgrade it.One connected conversation, led by the customer's priorities.
The opportunity
Your next growth opportunity may already be pulling into the drive.
A repair order is a chance to listen, inspect, document, and help a customer choose what happens next. Global F&I Solutions helps dealers connect those moments into a practical process.
01 / REPAIR
Handle the reason for the visit
Start with the customer's concern. Document safety, maintenance and visible cosmetic needs with clear estimates and choices.
02 / PROTECT
Offer relevant protection
When appropriate, explain maintenance and vehicle protection options that fit the customer's vehicle and plans.
03 / NEXT VEHICLE
Open the next conversation
Offer an appraisal or cash offer when the customer wants to understand the value of keeping, selling or trading the vehicle.
30-minute assessment
Find the gaps between the service visit and the next decision.
Gary reviews the path from visibility and appointment to inspection, estimating, protection, acquisition and follow-up. You leave with practical opportunities to examine with your team.
Request your assessment01How customers discover and book service
02How inspections and estimates are documented
03When protection and appraisal options are introduced
04How the team follows up after the visit
The person behind the work
Meet Gary S. Sillman.
Gary brings decades of dealership F&I, team development and dealer advisory experience to the service drive.
He began in dealership F&I, worked with Herb Chambers in the 1990s, built a Connecticut and Western Massachusetts dealer territory with Universal Underwriters and Zurich, and later developed F&I coaching and advisory programs. Since 2018, he has led Global F&I Solutions.
Today his focus is helping dealers connect people, products, processes and profits across the customer journey.
Connect with Global F&I Solutions on LinkedIn ↗“Built on Integrity. Powered by Experience.”
Where we workConnecticut and Western Massachusetts, with projects across New England and eastern New York.
What we connectService operations, F&I, customer retention and vehicle acquisition.
How we beginA focused conversation about your current service process and its missed handoffs.
Ideas in practice
Questions worth bringing to your next fixed ops meeting.
Who gets an appraisal offer?
Decide when a service customer would welcome a vehicle value conversation, and make the invitation easy to decline.
Where does protection fit?
Look at timing, eligibility and the customer's ownership plans before discussing maintenance or service contracts.
Start a conversation
Let's look at your service drive together.
Tell Gary what your team is working on and request a 30-minute Service Department Revenue Assessment.
Email GaryOr call 860-707-9125